Returns & Refunds

WE WANT YOU TO LOVE YOUR ENTRANCE

If something isn’t right with your order, we’re here to help.

RETURNS

Return requests must be made within 14 days of delivery.

To be eligible for a return, your costume must be unused, unworn, and in its original condition and packaging. Items showing signs of wear, use, damage after delivery, or missing packaging may not be accepted.

Because costumes are wearable products, we cannot accept returns after an item has been worn to an event, party, or other occasion.

DAMAGED OR INCORRECT ORDERS

If your costume arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible through our Contact Us page.

Please include your order number and photos of the item so we can review the issue and make it right.

REFUNDS

Once an approved return is received and inspected, we’ll notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process the refund.

RETURN SHIPPING

For standard returns, customers are responsible for return shipping costs. If we sent the wrong item or your item arrived damaged or defective, we’ll work with you on the appropriate solution.

NEED HELP?

Use our Contact Us page and send us a message. Please include your order number so we can help you faster.

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